Terms and Conditions

Effective from 30 September 2026

These terms and conditions govern relocation services provided by Dev International Packers and Movers, Plot 85/20, Tej Bahadur Enclave, Maharishi Puram Colony, Agra, Uttar Pradesh 282007 ("Dev International", "we", "us"), and the use of packersmoversagra.com. Services include household shifting, office relocation, car and bike transport, packing, loading and unloading, goods transportation, warehouse storage and arranging transit insurance. By accepting an estimate, making a booking payment or using our services, you ("the customer") agree to these terms. The written estimate for your move is part of this agreement and, where it differs from these general terms, the estimate applies.

1. Surveys and Estimates

Estimates are based on a survey in person or by video, or on photos and information you provide. They list charges for packing material, labour, transport, unloading, unpacking, optional services, insurance and taxes. Estimates are valid for the period stated on them. If goods, addresses, floors, access, timing or services change after the survey, the price may change, and we will explain any change before carrying on with the work.

2. Booking and Payment

A booking is confirmed when you accept the estimate and pay the booking amount stated on it. The balance is payable as agreed, usually after delivery for local moves and before unloading for intercity moves. Payments can be made by UPI, bank transfer, cheque or cash against a receipt. GST is charged as applicable and shown on the invoice.

3. Date Changes and Cancellation

You may change or cancel a booking by informing us in writing. Changes made at least 72 hours before the moving date carry no charge, subject to availability. Cancellations less than 48 hours before the moving date may attract a charge to cover crew and vehicle costs already committed; the amount will be stated on your estimate. If we must reschedule for reasons beyond our control, we will inform you promptly and agree a new date.

4. Your Responsibilities

• Provide accurate information about goods, addresses, floors, lifts and parking.
• Arrange building permissions, lift bookings and parking, or give us the contacts to do so.
• Keep cash, jewellery, documents, medicines and other valuables with you.
• Do not hand over prohibited items such as gas cylinders with gas, fuel, firearms, explosives, narcotics, perishable food or illegal goods.
• Be present, or appoint a representative, at packing, loading and delivery to check the packing list and sign documents.

5. Packing, Dismantling and Setup

We pack using material suited to each item and label cartons by room. Items packed by you are accepted as packed and our responsibility is limited to visible external damage to the carton. We dismantle and reassemble standard furniture. Specialised work such as electrical, plumbing, gas, AC installation or wall fittings may be arranged through technicians at additional cost.

6. Transit and Delivery

Delivery times are estimates based on normal conditions. Weather, road closures, traffic restrictions, checkposts, strikes and other events outside our control can cause delays, and we will keep you informed. If delivery cannot be completed because the destination is not ready or the consignee is unavailable, storage, waiting or re-delivery charges may apply.

7. Vehicle Transport

Vehicles are inspected at pickup and their condition recorded in a report signed by both sides. Vehicles must be free of personal belongings, with minimal fuel. We are not responsible for mechanical or electrical faults, or for items left inside. Valid registration, insurance and pollution papers must be provided.

8. Transit Insurance and Liability

Transit insurance is optional and arranged on the value you declare. If you choose not to insure, goods travel at owner's risk, and our liability for loss or damage caused by our proven negligence is limited to the amount stated on your estimate. We are not liable for wear and tear, pre-existing damage, internal defects of appliances, damage to self-packed items without external damage, or loss caused by events beyond our control.

9. Claims

Any damage or shortage must be noted on the delivery receipt at the time of delivery and reported to us in writing, with photos, within 48 hours. We will inspect and respond, and will help with insurance claims where cover was taken. Claims reported later may not be accepted by insurers.

10. Storage

Goods in our warehouse are held under a signed inventory. Storage charges are payable monthly in advance unless agreed otherwise. We may hold goods until outstanding charges are paid. Goods not collected and unpaid for an extended period, after written notice, may be dealt with as permitted by law.

11. Conduct and Safety

Our crew will work respectfully and safely. We may pause work if conditions are unsafe, such as damaged staircases, heavy rain on open loading areas or disputes at the premises. We ask customers to keep children and pets clear of the work area.

12. Website Use

Content on this website is for general information. Prices shown are guides and not binding offers. You may not copy or misuse the content, attempt to disrupt the site, or submit false or abusive information through our forms.

13. Disputes

We aim to resolve concerns quickly by discussion. If a dispute cannot be resolved, these terms are governed by the laws of India and subject to the jurisdiction of the courts at Agra, Uttar Pradesh.

14. Contact

Dev International Packers and Movers
Plot 85/20, Tej Bahadur Enclave, Maharishi Puram Colony, Agra, Uttar Pradesh 282007
Phone and WhatsApp: +91 8650688588
Email: info@packersmoversagra.com